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Accentra Lobbies to Close Temporarily on Monday, November 16
At Accentra our focus remains on the health and well-being of our members, employees, and local communities. Due to the increasing community spread of COVID-19 we will be closing our lobby areas to members starting on Monday, November 16. This decision was made with careful consideration and our overall commitment to the credit union philosophy of "people helping people" in mind.
We know access to your accounts is important and we will continue to provide the high-quality member service you have come to expect. Our drive up area will remain open and our call center will be staffed to assist you. We ask you to please be patient as wait times may increase both in the drive up and on the phone.
Payments made by mail and deposits made in our night drop box or ATMs will be processed as usual. As we did when we first had to close in March, we encourage you to take advantage of our many alternatives for managing your financial needs that don't require visiting a branch.
You can:
Confidently bank nearly anywhere, anytime with Accentra's mobile app or via online banking. These options give you access to your accounts allowing you to check your balance, view transactions, make payments, transfer funds, and more.
Use mobile deposit via the Accentra app to deposit checks without having to leave your home.
Visit an ATM.
Sign up for direct deposit with your employer.
Open an account or apply for a loan online.
If you need additional assistance, please contact us to discuss solutions. We value your membership and appreciate your continued trust in Accentra.
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July 2020 UPDATE: We are happy to announce that our lobbies will be reopening on Wednesday, July 8. Our lobby hours will be 8:30 am to 4:30 pm, Monday through Friday.
The safety and well-being of our members and our staff is our highest priority. As a result, we have implemented a few changes you will notice if you visit us in person.
Plexiglass dividers have been installed in a number of our member service areas.
Our cleaning procedures have been enhanced. Certain surfaces and equipment will be sanitized after each use and all public areas will be frequently disinfected.
We will be limiting the number of people entering the lobby area. Please keep your visits to one member per family at a time. During busy times you may be asked to wait outside.
The health of our staff is being carefully monitored. As a precaution all of our employees will be wearing a mask when they interact with members.
We hope you’ll help us protect one another by doing the following:
If you have recently been sick or you’re currently experiencing symptoms, including a fever or cough, please use our online services.
When possible, please consider using our drive thru for teller transactions.
For member service needs where you would like to meet with a Financial Service Representative (new account opening, loans, etc.) please call 800-533-0448 to make an appointment. This will ensure you’ll be able to speak with someone and cut down on wait times.
Please maintain an appropriate distance when waiting in line and while working with Accentra staff.
Masks are required when you enter the lobby. If you don’t have a mask, we encourage you to use our drive thru.
Our mobile and online banking services are available at any time if you prefer to access and manage your accounts from home. If you need assistance, please contact us for more information.
Thank you for your patience! We appreciate your continued membership and the support we’ve received as we’ve adjusted to changing expectations. We look forward to welcoming you back!
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Important Information for Accentra Members Regarding COVID-19
3/24/2020 UPDATE: We want to thank you for your patience as we adjust to a different way of meeting the needs of our members. As we continue to navigate the changes required to slow the spread of COVID-19 and keep our communities healthy we hope you’ll keep the following recommendations in mind:
- To ensure that your funds are in your accounts when you need them, now is a great time to utilize direct deposit. Speak to your employer about your options.
- If you need to add funds to your accounts and direct deposit isn’t an option, the ATMs at our branch locations can accept deposits. You can also mail deposits or leave them in our night deposit box.
- Accentra offers mobile deposit through our mobile app. Click here more information on how to use mobile deposit.
- Most of our financial services are accessible via online or mobile banking. You can visit here to learn more or call us for help.
- We understand the impulse to keep larger amounts of cash on hand, however if you keep your money at Accentra it is insured up to $250,000 by NCUA. Any cash withdrawal eliminates the NCUA insurance from the withdrawn funds and could put your personal safety at risk.
- An Accentra debit card is safer option than cash. If you need a debit card, we will be glad to issue one to you.
- If you have lost your job, or are experiencing financial stress we are here to help. Please contact us for details.
We’re all in this together. As this situation evolves we will continue to add updates here.
3/17/2020 UPDATE: Our lobbies will now be closing on Thursday, March 19.
At Accentra we understand the concern and uncertainty you may have related to the coronavirus (COVID-19). As always, our focus is on the health and well-being of our members, employees, and local communities.
To this end, we will be closing our lobby areas to members starting on Thursday, March 19. Our drive up area will remain open and our call center will be staffed to assist you. We ask you to please be patient as wait times may increase both in the drive up and on the phone.
We know access to your accounts is important and we will continue to provide high-quality member service as this situation evolves. Payments made by mail and deposits made in our night drop box or ATMs will be processed as usual. We encourage you to take advantage of our many alternatives for managing your financial needs that don't require visiting a branch.
You can:
Confidently bank nearly anywhere, anytime with Accentra's
mobile app or via
online banking. These options give you access to your accounts allowing you to check your balance, view transactions, make payments, transfer funds, and more.
Use
mobile deposit via the Accentra app to deposit checks without having to leave your home.
Visit an
ATM.
Sign up for
direct deposit with your employer.
Open an account or
apply for a loan online.
Unfortunately fraud will be an issue as criminals attempt to take advantage of the current uncertainty. If we reach out to you, we will never request any confidential information such as your account or card numbers, password, or PIN. Take care to avoid providing any confidential account information in response to a phone call, text, or email you receive.
We are here to help. We understand the impact of this pandemic may create financial difficulties. If you need additional assistance, please
contact us to discuss solutions.
We will be updating this page as more information becomes available. For additional information about COVID-19, visit the Centers for Disease Control website at
cdc.gov.