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Fraud Monitoring

At Accentra we are serious about protecting you from fraud. As a result, we are actively monitoring your account for suspicious activity. Our 24/7 system reviews all ATM, debit, and credit card transactions for potentially fraudulent activity which may include a sudden change in the location in which the card is being used (for example if your credit card is used unexpectedly in another state or country), a sudden string of costly purchases that are inconsistent with your spending habits, or any pattern associated with new fraud trends as they emerge.

What We Do

If we suspect fraudulent card use, we’ll call you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to preventing potential risk and avoiding restrictions we may place on the use of your card. Having up to date contact numbers associated with your account is critical to our being able to properly protect your account.

Our automated call will ask you to verify recent transaction activity on your card.
You’ll be able to respond via your touchtone keypad.
You’ll also be provided a toll-free number to call should you have additional questions. If suspicious activity is detected, we’ll contact you and take the necessary steps to protect your account.

What You Can Do To Help

Contact us with your most up-to-date contact information
Notify us if you will be traveling and using your debit card
Report a Lost or Stolen VISA Card at 888-776-8615