We have recently been made aware of a new scam that is going around the area. Fraudsters identify themselves as working for a business, such as Accentra Credit Union, and ask for personal information like your online banking or debit card details. They have also sent text messages that claim to be from the bank, asking for personal information.
THESE ARE SCAMS, DELETE THE TEXT AND HANG UP ON THE FRAUDSTER. BANKS DON’T CALL YOU AND ASK FOR PERSONAL INFORMATION.
If you received one of these calls or texts, and provided any information to the fraudster, please contact us immediately at 1-800-533-0448. Other local organizations have reported similar scams affecting their customers. Always be careful when asked to share sensitive personal information.
What We Do
At Accentra Credit Union, we take fraud seriously. As a result, our system reviews all ATM, debit, and credit card transactions for potentially fraudulent activity, 247/7, 365.
Please follow these precautions:
1. Hang Up and Call Back: If you're uncertain about the legitimacy of the call, hang up immediately. Call 1-800-533-0448 or the number on back of your credit/debit card. Do not use the number the caller provides, as it might be part of the scam.
2. Never Share Personal Information: Legitimate financial institutions will not ask for sensitive information like account numbers, PINs, or passwords over the phone. Avoid sharing such information unless you are certain about the identity of the caller.
3. Be Skeptical of Urgent Requests: Scammers often create a sense of urgency to pressure you into providing information quickly. If the caller insists on immediate action, be cautious.
Thank you for helping us keep your financial information safe!