Mobile Banking

Accent Checking Frequently Asked Questions

1. How does Accent Checking differ from a basic account? Accent Checking is an interest-bearing account designed for members who want to earn dividends on their balance. It also offers premium perks like unlimited ATM fee reimbursements and a complimentary annual box of personalized checks.

2. How do I qualify to earn interest and avoid monthly fees? To earn interest and ensure there are no monthly maintenance fees, you must meet two primary monthly requirements:

• Complete at least 10 debit card transactions.
• Enroll in and receive eStatements.

3. What is the minimum balance requirement? While the minimum deposit to open the account is $50, you must maintain a minimum average daily balance of $500 to support the account's standard features and earning potential.

4. How does the ATM fee reimbursement work? If you use a non-Accentra ATM, the owner of that machine may charge you a surcharge. With Accent Checking, you receive unlimited ATM fee reimbursements, meaning those third-party charges are credited back to you.

5. Does this account offer any rewards for spending? Yes. By registering your debit card for uChoose® Rewards, you can earn points on eligible purchases which can be redeemed for various rewards, adding extra value to your everyday banking.

Accentra Investment Services Frequently Asked Questions

1. What types of investment services are available? Accentra provides a comprehensive range of financial services, including Retirement Plan Rollovers, Wealth Management, Investment Management, and Pension Rollovers. They also offer specialized College Savings Plans and Systematic Savings Plans to help you reach specific long-term milestones.

2. Who provides the investment and advisory services? Securities and advisory services are offered through LPL Financial (LPL), a registered investment advisor and broker/dealer. While the services are offered through Accentra Investment Services, the products are managed by LPL Financial, which is a separate entity from Accentra Credit Union.

3. Can I get personalized help with my financial plan? Yes. Accentra has a Senior Investment Consultant available to work with you one-on-one. They focus on creating a concrete, personalized financial plan that aligns with your specific goals, whether you are growing capital, preparing for retirement, or saving for education.

4. How do I get started with an investment plan? You can start by contacting Jay Braaten, Accentra’s investment representative. Reaching out for a consultation is the first step in navigating the complexities of financial planning and setting a strategy for your future growth.

5. Are these investment products insured by the NCUA? No. Unlike standard savings accounts, securities and insurance products offered through LPL Financial are not NCUA insured, are not obligations of the credit union, and may lose value. They are not guaranteed by Accentra Credit Union.

Accentra VISA^® Credit Card Frequently Asked Questions

1. What are the primary costs associated with this card? The Accentra VISA® is designed for affordability, featuring no annual fees and no balance transfer fees. Additionally, there are no cash advance fees, allowing you to access cash when needed without extra charges.

2. Are the interest rates fixed or variable? This card offers the stability of a fixed rate, which means your interest rate remains the same regardless of market fluctuations or how you use the card. Rates are competitive and can be as low as 8.9% APR depending on your creditworthiness.

3. Is there a grace period for purchases? Yes. You benefit from a 25-day grace period on all purchases. This allows you to avoid interest charges entirely if your statement balance is paid in full within that timeframe.

4. Can I earn rewards on my spending? Absolutely. The card is integrated with the uChoose Rewards® program, which allows you to earn points on everyday purchases that can be redeemed for various rewards.

5. Does the card offer protection for when I travel? Yes. Every Accentra VISA® comes with a comprehensive Travel Protection Package, providing extra security and peace of mind when you are away from home.

Adventure Loans Frequently Asked Questions

1. What specifically qualifies as an "Adventure Vehicle"? Accentra’s Adventure Loans cover a broad range of recreational vehicles for every season. This includes boats, RVs, and campers for summer outings, as well as ATVs, snowmobiles, and jet skis for year-round trail and water adventures.

2. Are the loan terms flexible? Yes. Accentra offers customizable terms tailored to fit your specific monthly budget. This flexibility is designed to make high-ticket recreational items more accessible by spreading the cost over a timeline that works for you.

3. Can I get pre-approved before I start shopping? Absolutely. The program offers pre-approval options that empower you during the buying process. Having a pre-approval in hand gives you a clear understanding of your price range and strengthens your position when negotiating with a seller or dealer.

4. How long does the approval process take? Accentra uses a streamlined application process with local decisioning. This allows for quick approvals, ensuring you can secure your financing and get out on the trails or water without unnecessary delays.

5. Why should I choose a credit union for an adventure loan? Beyond competitive rates, you benefit from local service and expert guidance. Accentra’s loan specialists provide personalized advice to match your goals, and because the credit union is member-owned, you receive dedicated support throughout the entire life of your loan.

Auto Loans Frequently Asked Questions

1. What types of vehicles can I finance with an auto loan? Accentra offers financing for a wide range of vehicles beyond just standard cars and trucks. You can also use these loans for ATVs, recreational vehicles (RVs), and boats.

2. How much of the vehicle cost can I finance? Accentra provides generous financing options, allowing you to finance up to 100% of the high NADA Book value or 100% of the purchase price, whichever is the lesser of the two amounts.

3. What is the benefit of getting pre-approved? Getting pre-approved gives you significant bargaining power at the dealership because you'll know exactly what you can afford before you start shopping. Pre-approvals through Accentra are valid for 60 days.

4. Can I move my existing car loan from another lender to Accentra? Yes. Accentra offers refinancing solutions that may allow you to lower your current interest rate or adjust your monthly payments to better fit your budget.

5. Are the interest rates fixed or variable? Accentra provides flexibility by offering both fixed and variable rate options, allowing you to choose the interest structure that best suits your financial preference and market outlook.

Banzai Financial Education Frequently Asked Questions

1. Is Banzai really free for Accentra members and local schools? Yes. Accentra Credit Union fully sponsors the program. There is no cost for members to use the online tools, and educators in Southeastern Minnesota can receive the classroom curriculum and workbooks for free.

2. What age groups is the Banzai curriculum designed for? Banzai offers three distinct levels to ensure the content is age-appropriate: Banzai Junior (ages 8-12), Banzai Teen (ages 13-18), and Banzai Plus (adults).

3. Do I need to be an Accentra member to use these tools? While the School Program is available to any participating classroom in our sponsored area, the Banzai Direct library is a value-added service specifically for Accentra members and their families.

4. How do I get started with the interactive courses? Simply visit our Free Financial Tool Library and select a topic that interests you. You can create a free account to save your progress as you work through different scenarios and simulations.

5. I’m a teacher; how can I get these resources for my students? We are proud to support over 45 local schools! You can sign up through our Banzai School Program link to request physical workbooks and access the online teacher dashboard for your classroom.

Basic Checking Frequently Asked Questions

1. Is there a monthly maintenance fee for this account? No. The Basic Checking account is designed to be a straightforward, no-nonsense option with no monthly maintenance fees and no hidden charges.

2. How much money do I need to open a Basic Checking account? You can start easily with a minimum opening deposit of $50. Once the account is open, there are no minimum balance requirements to maintain it.

3. Will I receive a debit card with this account? Yes. You receive a free Visa® debit card when you open your account. Accentra also offers instant-issue replacement cards at their locations for a small fee if yours is ever lost or stolen.

4. Can I use ATMs outside of the Accentra network? Yes. While you get free transactions at network ATMs, this account also includes out-of-network ATM access, though third-party surcharges from the ATM owner may still apply.

5. What digital banking tools are included? The account comes with a full suite of free digital services, including:

• Online and Mobile Banking with bill pay.
• eStatements and mobile account alerts.
• UChoose® Rewards, which allows you to earn points on eligible debit card purchases (registration required).

Business Account Services Frequently Asked Questions

1. What digital tools are available for 24/7 business management? Accentra provides a comprehensive suite of digital services, including Online & Mobile Banking, Business Bill Pay, and eStatements. These tools allow you to monitor transactions and manage your finances from anywhere at any time.

2. How can I deposit checks without visiting a branch? Businesses can take advantage of Remote Deposit Capture, which allows you to scan and deposit checks directly from your office. This streamlines your cash flow and saves valuable time by eliminating frequent trips to the credit union.

3. Does Accentra offer support for payroll and employee benefits? Yes. Accentra provides access to Payroll Services and specialized retirement plan administration, including 401k Plans and SEP/Simple Plans. They also offer Key Person Life Insurance to help protect your business against the loss of essential leadership.

4. Can Accentra help my business accept customer payments? Absolutely. Through Merchant Processing services, you can expand the payment options you offer to your clients or customers, allowing you to accept credit and debit card payments efficiently.

5. What specialized administrative services are available for businesses? Accentra offers several "back-office" supports, including ACH Origination, Wire Transfers, and Notary Public Services. For physical security and cash handling, they also provide Safe Deposit Boxes, Coin Counting, and secure Night Drop locations.

Business Checking Frequently Asked Questions

1. Is there a monthly maintenance fee for a Business Checking account? Yes, there is a monthly maintenance fee of $7.50. However, this account is designed to be low-cost for local businesses, and additional service charges only apply depending on your specific account activity.

2. Do I need to maintain a minimum balance? No. Accentra’s Business Checking has no minimum balance requirements, giving you the flexibility to manage your cash flow without worrying about meeting a specific daily or monthly threshold.

3. Does this account earn interest? Yes. Unlike many standard business accounts, this one allows you to earn dividends on your balances, helping your business's parked capital grow over time.

4. What do I need to provide to open an account? To make the process as smooth as possible, Accentra provides a Business Deposit Account Opening Checklist. This document outlines the specific legal and identification requirements needed for entrepreneurs and nonprofits to get started.

5. What digital tools are included for managing my business? The account comes with a suite of free digital banking services, including online banking and bill pay. You also receive a free Visa® debit card, giving you and your team easy access to funds and efficient tools to track business expenses.

Business Loans Frequently Asked Questions

1. What types of business financing does Accentra offer? Accentra provides a wide range of loan options to support various business needs, including commercial real estate loans, equipment financing, business lines of credit, term loans, inventory financing, and vehicle or fleet financing.

2. What are the advantages of borrowing from a credit union versus a large bank? The primary difference is the focus on local decision-making and personalized service. Because Accentra has supported local businesses since 2007, their lenders understand the regional market and can offer more flexible terms and competitive rates tailored to your specific goals.

3. Is there a current special for equipment financing? Yes. For a limited time (through July 1, 2026), you can take advantage of an Equipment Loan Special with rates as low as 4.99% APR. This offer includes up to 100% financing for new or used equipment with terms up to 84 months.

4. How are lending decisions made? Decisions are made locally, which typically allows for a faster and more transparent process. You work directly with experienced lenders who are empowered to make decisions that help your business move forward quickly.

5. How do I begin the application process? You can apply for a commercial loan directly online. If you prefer a more consultative approach, you can also use the "Connect with Us" option to speak with a business lending specialist about your project first.

Business Share Savings Frequently Asked Questions

1. Why is a Business Share Savings account necessary? This account is essential because it establishes your business's membership with Accentra Credit Union. Once this account is open, your business gains access to all other Accentra services, including checking, loans, and specialized business tools.

2. How much is required to open the account? It is very affordable to get started; the minimum opening deposit is just $5. This low entry point allows businesses of any size to establish a financial foundation.

3. Does this account earn interest? Yes. Your business will earn dividends on your balances, allowing your idle cash and reserves to grow while remaining in a secure location.

4. Are there options for larger savings balances? Absolutely. Once you have established your membership, you can access higher-yield options, such as:

• Business Money Markets: Earn tiered interest rates with a $2,500 minimum deposit while maintaining flexible access to funds.
• Business Certificates: Lock in a guaranteed rate of return for a fixed term.

5. What documentation do I need to open a business account? The requirements vary depending on your business structure (e.g., Sole Proprietorship, LLC, or Nonprofit). Accentra provides a Business Deposit Account Opening Checklist to help you gather the necessary legal and identification documents before you visit a branch.

CardValet^® Frequently Asked Questions

1. What is CardValet® and how does it help me? CardValet® is a mobile app that gives you full control over your Accentra debit and credit cards. It allows you to monitor transactions in real time, set spending limits, and instantly protect your accounts from your smartphone.

2. Can I temporarily disable my card if I misplace it? Yes. One of the primary security features is the ability to turn your card on or off instantly. If you lose your card or suspect fraudulent activity, you can toggle it "off" to prevent any unauthorized transactions until you find it or contact the credit union.

3. What kind of spending controls can I set? The app allows you to customize your card usage by setting spending limits. You can restrict transactions based on the specific dollar amount, the type of merchant (such as gas stations or grocery stores), or even by geographic location.

4. How will I know when my card is being used? You can set up instant alerts that notify you every time your card is used. This real-time monitoring helps you stay informed about your financial activity and catch suspicious transactions the moment they happen.

5. How do I get started with the app? Setup is straightforward:

1. Download the app from the App Store or Google Play.
2. Create an account or log in with your existing credentials.
3. Add your eligible Accentra cards to begin managing them in one secure place.

Certificate Account (CD) Frequently Asked Questions

1. What is the minimum deposit required to open a Certificate? You can start growing your savings with a very low barrier to entry; Accentra allows you to open a certificate with a minimum deposit of just $10.

2. What kind of terms are available for these accounts? Accentra offers a wide range of flexible terms to match your financial goals, ranging from 3 months to 60 months. Generally, locking your funds in for a longer term will result in a higher interest rate.

3. Are my deposits protected? Yes. All Accentra Certificates are federally insured by the NCUA, providing the same level of protection for your principal as a traditional savings account.

4. Can I change my rate once the account is open? No. These are fixed-rate accounts, meaning your APY is locked in at the time of opening. This protects your earnings from market volatility, ensuring your returns are predictable and guaranteed for the duration of the term.

5. What happens when my Certificate reaches maturity? At the end of your chosen term, you have the option to withdraw your funds or use automatic renewal options to easily reinvest your savings into a new certificate at the current prevailing rate.

Fraud & Security Frequently Asked Questions

1. What are the most common types of fraud currently being reported? We are seeing an increase in impersonation scams. Fraudsters call or text identifying themselves as employees from a trusted business, like Accentra Credit Union. They often claim there is an issue with your account to pressure you into sharing online banking credentials or debit card details.

2. How can I tell if a call or text is a scam? The biggest red flag is a request for sensitive personal information. Legitimate financial institutions will never call or text you to ask for your account numbers, PINs, passwords, or online banking login details. If a caller insists on immediate action or creates a sense of urgency, it is likely a scam.

3. What should I do if I receive a suspicious text or phone call? If you receive a suspicious text, delete it immediately without clicking any links. If you receive a suspicious call, hang up. Do not use any phone number provided by the caller; instead, call Accentra directly at 1-800-533-0448 or use the number printed on the back of your official credit or debit card to verify the claim.

4. How does Accentra protect my accounts from fraudulent activity? At Accentra, we take a proactive approach to security. Our monitoring systems review all ATM, debit, and credit card transactions for potentially fraudulent activity 24/7, 365 days a year. If we detect something unusual, we take steps to verify the transaction and protect your funds.

5. What should I do if I think I’ve already shared my information with a scammer? If you believe your information has been compromised or you have accidentally provided details to a fraudster, contact us immediately at 1-800-533-0448. The sooner you alert us, the faster we can take action to secure your accounts and prevent unauthorized transactions.

Home Equity Loans & HELOC Frequently Asked Questions

1. What is the difference between a Fixed-Rate Home Equity Loan and a HELOC? A Fixed-Rate Home Equity Loan provides a one-time lump sum with a consistent interest rate and set monthly payments. A Home Equity Line of Credit (HELOC) works more like a credit card, allowing you to withdraw funds as needed over time with a variable interest rate.

2. What are the common uses for a home equity loan? While you can use the funds for almost anything, they are most commonly used for home improvement projects, debt consolidation, education expenses, or major planned purchases. Because these loans often have lower rates than credit cards, they are an effective tool for managing large expenses.

3. Are there any current special offers for home equity products? Yes. For a limited time, you can get up to $250 off closing costs on your home equity loan. This helps reduce the initial expense of tapping into your home’s value.

4. How do payments work for a Fixed-Rate Home Equity Loan? With a fixed-rate option, your monthly payments are predictable because the interest rate and repayment timeline are set at the beginning of the loan. This makes it much easier to budget for the long term compared to variable-rate products.

5. Who is eligible for these home equity options? These loans are available to members in Minnesota and surrounding communities. Membership eligibility is required to apply and access these competitive rates and personalized services.

Home Mortgage Loans Frequently Asked Questions

1. What types of mortgage programs does Accentra offer? Accentra provides a wide variety of financing programs to meet different needs, including fixed-rate mortgages, USDA Rural Housing Loans, FHA Loans, VA Loans, and Jumbo mortgages for larger loan amounts.

2. Can I get a loan for property other than a primary residence? Yes. You can use Accentra's mortgage options to purchase or refinance a first home, second home, vacation property, or an investment property. They also offer residential lot loans if you are looking to secure land.

3. Does Accentra offer specialized loans for building or fixing a home? Beyond standard mortgages, the credit union provides Construction Loans for those looking to build from the ground up and Home Improvement Loans for those looking to renovate their current space.

4. Why should I consider refinancing my current mortgage? Refinancing with Accentra can help you potentially lower your interest rate and reduce your monthly payments, which could save you a significant amount of money over the life of your loan.

5. What is the benefit of working with Accentra’s local team? By choosing Accentra, you benefit from local expertise and decisioning. Their loan advisors have in-depth knowledge of the local market and provide friendly, personalized service to ensure the process is smooth and efficient.

Insurance Services Frequently Asked Questions

1. Who provides the insurance coverage offered through Accentra? Insurance products are provided by TruStage™, an organization with over 80 years of experience working specifically with credit unions and their members.

2. What types of insurance are available? Accentra members have access to several essential coverage types, including:

• Life Insurance (Term and Whole Life)
• Home Insurance
• Auto Insurance
• Accidental Death & Dismemberment (AD&D)

3. Are there special benefits for Accentra Credit Union members? Yes. One of the primary advantages of this partnership is the potential savings and discounted rates available exclusively to Accentra members that may not be available to the general public.

4. How can I get a quote for coverage? The process is designed to be fast and convenient. You can get an instant online quote based on your specific budget and needs, or you can call 1-800-814-2914 to speak directly with a licensed agent.

5. Are these insurance products federally insured? No. It is important to note that insurance products are not deposits and are not federally insured by the NCUA or any other government agency. They are not guaranteed by Accentra Credit Union and are backed solely by the claims-paying ability of the issuing insurance company.

IRA Savings Frequently Asked Questions

1. What types of IRA accounts does Accentra offer? Accentra provides both Traditional and Roth IRA options. Traditional IRAs may offer immediate tax deductions on contributions, while Roth IRAs offer the potential for tax-free withdrawals during retirement.

2. How much do I need to open an IRA? It is easy to start planning for your future with a minimum opening deposit of just $20. This low entry point makes it accessible for members at any stage of their career to begin saving.

3. Are there any fees for maintaining an IRA account? No. Accentra offers a fee-free experience for these accounts, meaning there are no setup fees, monthly maintenance fees, or annual maintenance fees to worry about.

4. How often are dividends earned and paid? Your retirement savings grow through competitive interest rates. Dividends are compounded and credited quarterly, providing regular growth on your balance.

5. What are the annual contribution limits? As of 2024, you can contribute up to $7,000 annually. If you are aged 50 or older, you are eligible for an additional $1,000 "catch-up" contribution, bringing your total possible annual limit to $8,000.

Loan Protection Frequently Asked Questions

1. What is the Member Protect program? Member Protect is a voluntary loan-protection product designed to cancel your loan balance or monthly payments in the event of unpredictable life events, such as death, disability, or involuntary unemployment. This helps ensure your credit rating remains protected during financial hardship.

2. Is loan protection required to get a loan? No. The purchase of debt protection is completely optional. Choosing whether or not to purchase these products will not affect your credit application or the terms of any existing credit agreements you have with Accentra.

3. What different coverage packages are available? There are four primary tiers of protection depending on your needs:

• Elite Protect: Covers Death, Disability, and Involuntary Unemployment.
• Premier Protect: Covers Death and Disability.
• Select Protect: Covers Death only.
• Secure Protect: Covers Disability only.

4. How much does Member Protect cost? The cost is based on a rate per $1,000 of your monthly loan balance. For example, Elite Protect for a short-term loan costs $3.26 for a single borrower or $5.91 for joint coverage. The fee is conveniently bundled into your monthly loan payment.

5. Can I cancel the protection if I change my mind? Yes. You may cancel Member Protect at any time. If you decide to cancel within the first 30 days of enrollment, Accentra will refund any fees you have already paid.

Medicare Advisors Frequently Asked Questions

1. What kind of Medicare support does Accentra Credit Union provide? Through a partnership with TruLync Medicare Advisors, Accentra offers free educational resources, including seminars and one-on-one guidance. These services are designed to help you understand Medicare basics, enrollment timelines, and various coverage options without any sales pressure.

2. Are the Medicare educational events free to attend? Yes. All Medicare events, including the Lunch & Learn sessions and the Education Sessions, are free to attend with no obligation to enroll in a plan. For the Lunch & Learn events held at the Austin branch, lunch is even provided for attendees.

3. What if I cannot attend an event in person? Accentra offers virtual Medicare sessions twice a month for those who prefer to join from home. These are typically held on the second Thursday and the last Monday of each month.

4. How do I contact a Medicare advisor directly for one-on-one help? You can reach out to licensed sales agents Dave Brown or Michela Slind by calling 800-477-0764 (TTY 711) or by emailing [email protected]. They can provide personalized clarity on your choices and advocate for your specific healthcare interests.

To ensure a seat at an upcoming event, you can RSVP by emailing the marketing team or calling 507-434-3316.

Frequently Asked Questions

1. How do I get the Accentra Mobile Banking app? You can download the app for free from the App Store (for Apple devices) or the Google Play Store (for Android devices). You can also access your account through your mobile browser at accentracu.org.

2. How do I deposit a check using my phone? Using the Mobile Check Deposit feature, you can securely deposit checks remotely. Simply use the app to take a clear photo of the front and back of your endorsed check. In most cases, funds are available immediately, though some holds may apply based on the check type and amount.

3. What are the cutoff times for Mobile Deposits? Checks deposited by 3:00 P.M. are reviewed the same business day. Deposits made after 3:00 P.M., or on weekends and bank holidays, will be reviewed the following business day. You will receive an email notification once your deposit has been posted.

4. Is the mobile app secure? Yes. The app features high-level security measures, including the ability to log in using fingerprint or Face ID authentication. This ensures that your financial information remains protected even if you are accessing your accounts from a mobile device.

5. What other tasks can I complete within the app? Beyond depositing checks, the Mobile Banking app allows you to:

• View account balances and transaction history in real-time.
• Transfer money between your Accentra checking and savings accounts.
• Pay bills using one-time or recurring Bill Pay options.
• View your eStatements instantly.

Would you like more details on how to Get Paid Early with direct deposit, or are you interested in learning how to control your cards using CardValet®?

Mobile Wallet Frequently Asked Questions

1. Which mobile wallet platforms are compatible with my Accentra card? You can add your Accentra debit card to the three major digital wallet platforms: Apple Pay, Google Pay, and Samsung Pay. This allows you to make payments using your smartphone or other compatible wearable devices.

2. How does a mobile wallet keep my card information secure? Mobile wallets use tokenization technology. This means your actual 16-digit card number is never shared with the merchant. Instead, a unique "digital token" is used to process the transaction, significantly reducing the risk of your data being stolen during a breach.

3. Is it safer to use a mobile wallet than a physical card if I lose my phone? Yes. Because your full card number is not shared or stored directly on the device in a readable format, it is much harder for someone to access your funds. Most mobile wallets also require biometric authentication (like a fingerprint or face ID) or a passcode to authorize a payment.

4. Where can I use my mobile wallet to pay? You can use it at any participating merchant that accepts contactless payments. Look for the contactless symbol at the checkout terminal in-store, or look for the Apple Pay, Google Pay, or Samsung Pay buttons when checking out in apps or on websites.

5. Is there a cost to use the mobile wallet service? No. Accentra provides this as a free and convenient payment option. It is designed to help you complete purchases faster and reduce the need to carry physical cash or multiple plastic cards.

Money Market Account Frequently Asked Questions

1. What is the minimum balance required to open a Money Market Account? You can open an account and start earning higher interest with a minimum opening deposit of $2,500.

2. How do tiered interest rates work? The Money Market Account uses a tiered structure, meaning that as your balance grows into higher tiers, you earn a higher interest rate on your savings. This allows you to maximize your earnings compared to a traditional savings account.

3. Are there limits on how often I can access my money? Unlike some high-yield options, this account offers great flexibility. You have unlimited deposits and unlimited in-person withdrawals. There is also no minimum withdrawal amount, giving you full control over your funds.

4. Is there a monthly service fee? No. There are no monthly service fees or maintenance charges for the Money Market Account, ensuring that 100% of the interest you earn stays in your pocket.

5. How are dividends paid out? Dividends are compounded and credited to your account monthly, allowing your savings to grow more quickly over time through the power of monthly compounding.

Money Transfers Frequently Asked Questions

1. Which accounts are eligible for online money transfers? You can move money securely between any of your eligible Accentra accounts that are linked to your digital banking profile. This is ideal for moving funds from savings to checking to cover bills or vice versa for regular saving.

2. Can I schedule a transfer for a later date? Yes. Accentra provides the flexibility to perform one-time, future-dated, or recurring transfers. This allows you to plan your budget ahead of time or set up automated savings goals without needing to log in every time.

3. Is there a fee for using the online transfer service? No. This is a free digital banking service provided to Accentra members, offering a convenient way to manage your everyday money movement without the need to visit a branch or call an associate.

4. How do I start a transfer using the mobile app? The process is simple and can be completed in five steps:

1. Sign in to the Accentra mobile banking app.
2. Select the Transfers option.
3. Choose the "From" and "To" accounts.
4. Enter the amount and date.
5. Review and submit the transfer securely.

5. Can I keep track of my past transfers? Yes. You can easily review your transfer history within Online Banking or the mobile app to keep an accurate record of your recent account activity and budgeting.

Online Banking Frequently Asked Questions

1. When can I access my account through online banking? You have 24/7 access to your accounts. You can manage your finances anytime from any computer or mobile device with internet access at accentracu.org.

2. What are the primary benefits of using the online platform? Online banking allows you to monitor transactions in real time, check account balances, and view your eStatements securely. It is designed to make everyday money management easier by providing a comprehensive view of your account activity at a glance.

3. Can I pay my bills through the online banking portal? Yes. With Online Bill Pay, you can schedule both one-time and recurring payments securely. This tool helps you stay organized and ensures your bills are paid on time without the need for paper checks or stamps.

4. Is it possible to move money between my different accounts? Absolutely. The platform gives you the ability to transfer money between your accounts instantly, making it simple to cover expenses or move funds into your savings.

5. How can I stay informed about my account activity? You can set up account alerts and notifications. These customizable tools keep you informed about specific activities, such as low balances or large transactions, helping you stay on top of your financial security.

If you need help logging in or setting up your Bill Pay, you can call an associate at 800-533-0448. Would you like to explore other digital tools like Mobile Wallet or CardValet®?

Personal Term Loans Frequently Asked Questions

1. Do I need to provide collateral for a Personal Loan? No. Accentra’s personal loans are unsecured, meaning you do not need to provide collateral (like a vehicle title or home equity) to qualify for the loan.

2. What can I use the funds for? These loans are highly versatile and can be used for a wide range of needs, including debt consolidation, home improvements, car repairs, education, or even weddings. Essentially, they are designed to support whatever your specific financial need may be.

3. What are the available repayment terms? You can choose from a variety of flexible terms ranging from 12 months to 48 months, allowing you to select a repayment schedule that best fits your monthly budget.

4. Are the interest rates variable or fixed? Accentra offers fixed rates for the duration of the loan. This ensures your monthly payments are predictable and won't change, even if market interest rates rise.

5. How fast is the application and decision process? The process is designed to be quick and hassle-free. Accentra features local processing and quick decisioning, helping you get the funds you need without a lengthy wait.

Safe Deposit Boxes Frequently Asked Questions

1. Where are Safe Deposit Boxes available? You can rent and access a Safe Deposit Box at Accentra’s Austin and Albert Lea branch locations.

2. What sizes are available and how much do they cost? Accentra offers several sizes to fit your needs, with annual pricing as follows:

• 3” x 5”: $30.00
• 5” x 5”: $35.00
• 3” x 10”: $35.00
• 5” x 10”: $45.00
• 10” x 10”: $65.00

3. How do I pay for my annual box rental? For your convenience, the annual fee is automatically withdrawn from your Accentra checking or savings account, ensuring your rental stays current without manual payments.

4. What happens if I lose my keys? If you lose one key, there is a $15.00 replacement fee. If both keys are lost, the box must be professionally drilled, which carries a $150.00 fee. It is highly recommended to keep your keys in separate, secure locations.

5. What should I store in a Safe Deposit Box? It is an ideal solution for irreplaceable items, such as:

• Important Documents: Wills, deeds, insurance policies, and legal papers.
• Physical Valuables: Jewelry, family heirlooms, and rare collectibles.
• Digital Backups: USB drives or encrypted hard drives containing sensitive information.

Share Savings Account Frequently Asked Questions

1. Why is this called a "Share" account? As a member-owned credit union, your deposit represents your "share" of ownership in the cooperative. Opening a Share Savings account is the first step in becoming a member and gives you access to all other Accentra products and services.

2. Are there monthly fees for this account? No. The Share Savings account is designed to help you build a financial foundation without the burden of monthly maintenance fees or service charges, allowing your full balance to work for you.

3. Do I earn interest on my savings? Yes. You earn dividends on your balance with a competitive APY. Dividends are calculated based on your average daily balance and are compounded and credited to your account quarterly.

4. How much do I need to get started? Accentra makes it easy to begin with a low minimum deposit to open. This small initial commitment establishes your membership and opens the door to loans, checking accounts, and IRAs.

5. How can I manage my account and access my funds? You have full flexibility with unlimited deposits and withdrawals. You can manage your money anytime through free digital tools, including online banking, mobile banking, and eStatements.

Skip-A-Payment Frequently Asked Questions

1. How many times a year can I skip a loan payment? As part of the Anytime Skip-a-Payment program, you can skip your monthly loan payment(s) up to 2 times each year.

2. Which types of loans are excluded from this program? The program excludes real estate loans, credit cards, and consumer loans with original terms greater than 84 months. Loans with semi-annual or annual payment schedules are also ineligible.

3. How do I apply to skip a payment? You have two easy options:

• Download and submit a form: Complete the Skip-a-Payment Form and return it to a branch. Note that you must submit a separate form for each loan you wish to skip.
• Get direct help: Call or visit an Accentra associate to assist you with the process.

4. How much notice does the credit union need to process my request? You should allow a minimum of 4 weeks for your request to be processed. This timeframe is especially important if you have automatic payment transfers in place that need to be paused.

5. How does skipping a payment affect my GAP policy? If you have a GAP Policy, you are typically only allowed to skip one payment over the entire life of the loan. Skipping more than that may reduce your potential payout if you ever need to file a GAP claim.

Student Loan Resources Frequently Asked Questions

1. What kind of help does Accentra offer for students preparing for college? Accentra provides a variety of downloadable tools to keep you organized, including the Countdown to College Checklist and a Student Loan Financial Checklist. These are designed to help you track applications and financial milestones.

2. Where can I find information about federal financial aid? The page features a dedicated FAFSA Flyer to help you understand the Free Application for Federal Student Aid process, which is the essential first step in securing grants, work-study, and federal loans.

3. What is the "1-2-3 Approach" to paying for college? The Paying for College: 1-2-3 Approach resource outlines a prioritized strategy for funding your education: starting with money you don't have to pay back (scholarships/grants), then moving to federal loans, and finally filling any remaining gaps with private student loans.

4. How can I learn about the different types of student loans available? You can download the Student Loan Type Information Sheet, which breaks down the differences between various loan options to help you choose the financing that best fits your long-term financial health.

5. Does Accentra provide guidance on what happens after graduation? Yes. To help you manage your debt once your education is complete, the Understanding Loan Repayment guide provides step-by-step instructions on how to navigate the repayment process effectively.

Are you ready to begin your application? You can Apply Now for student financing, or would you like to explore our Additional Education Collections for budgeting calculators and articles?

Student Loans Frequently Asked Questions

Student Loans Frequently Asked Questions

1. Who provides these student loans? While you can access them through Accentra, these loans are made by Sallie Mae Bank. Accentra partners with Sallie Mae to provide specialized higher education financing for their members.

2. Are there any fees for starting a loan or paying it off early? No. These loans feature no origination fees and no prepayment penalties. If you choose to pay off your loan faster than scheduled, you can do so without being charged a fee.

3. What types of degrees and programs are eligible for financing? There are specific loan products for almost every level of education, including:

• Undergraduate & Career Training: For bachelor’s, associate’s, or trade certificates.
• Graduate Programs: Specialized loans for MBA, Medical, Dental, Law, and Health Profession degrees.

4. What are the benefits of these loans compared to others? Beyond competitive interest rates, these loans offer multiple in-school repayment options, allowing you to choose a plan that fits your current financial situation while you are still studying. You also have access to 100% US-based student loan specialists for support.

5. Is there a minimum amount I have to borrow? Yes. All applications are subject to a minimum loan amount of $1,000. Eligibility is also based on current credit criteria and other specific product requirements.

uChoose Rewards^® Frequently Asked Questions

1. How do I start earning points with my Accentra cards? To begin earning, you first need to get registered on the uChoose platform. Once registered, you earn one point for every two dollars spent whenever you select "credit" and sign for your purchases using your Accentra VISA® Debit or Credit Card.

2. Can I combine points from different cards? Yes. One of the best features of the program is the ability to double your points by combining purchases from both your debit and credit cards into a single rewards pool, allowing you to reach your redemption goals much faster.

3. What can I redeem my points for? The choices are extensive. You can use your points for merchandise, travel experiences, event tickets, merchant gift cards, e-certificates, and digital downloads (like songs and games). You can check your balance and redeem points directly through the uChoose platform.

4. Can I use my rewards points on Amazon? Yes. For added convenience, your uChoose Rewards points can be linked to your Amazon account. This allows you to see your point balance during checkout and use them as a payment method for your Amazon purchases.

5. Are there any fees to participate in uChoose Rewards? No. This is a complimentary program provided by Accentra Credit Union. There are no fees to register or maintain your rewards account.

If you need help setting up your account, you can contact the uChoose call center at 1-855-208-4478 between 8:00 am and 8:00 pm, Monday through Friday.

Wire Transfers Frequently Asked Questions

1. What is a wire transfer? A wire transfer is a method of electronic funds transfer from one person or entity to another. It is typically used for large or time-sensitive transactions because the funds move quickly and securely between financial institutions. Unlike standard transfers, wire transfers are often processed individually to ensure high-priority delivery.

2. What information do I need to receive a wire into my Accentra account? To have money sent to you from another financial institution, you must provide them with Accentra’s specific incoming wire instructions. This includes:

• Receiving Institution: Alloya Corporate Federal Credit Union
• ABA Number: 271987635
• Further Credit To: Accentra Credit Union (Account #291973292)
• Final Credit: Your name, your Accentra account number, and your address.

3. How do I send money from my Accentra account to another bank? You can use a standard wire transfer to send funds to an account at a different financial institution. Before starting the process, you will need to contact the receiving bank to obtain their specific wiring instructions to ensure the money reaches your destination account accurately.

If you need assistance processing a transfer, you can call an Accentra associate at 507-433-1829 or 800-533-0448.