Credit Union Notices
Be on Alert for Fraudulent Activity! Accentra Credit Union will never call you and ask you for your account information or personal details over the phone. If you receive a call from someone claiming to be an Accentra employee and they are asking for such information please hang up and call us directly at 800-533-0448 to verify the authenticity of the communication. We take this matter very seriously and want to ensure the security of your financial information.
Effective Immediately! To better protect our members and for ongoing fraud prevention, Accentra will not be updating member addresses based on the forwarding address label on returned mail envelopes. To update your current address please do so by filling out this Change of Address form, logging into online banking and selecting 'My Settings' or visiting one of our three convenient branch locations. For any questions or assistance please us a call at (800-533-0448). We’ll be happy to assist you!
Scams & Financial Fraud
Guard your information. If you get a call from a company or person, do not give any banking information or personal identification over the phone.
Don’t rely on caller ID, scammers can make it look like they are calling from a legitimate company or person.
Question unusual payment requests, scammers often demand very specific forms of payment. No legitimate company will ask you to send money to anyone, including yourself, to correct a problem or get a refund.
If you are suspicious about a call or text, hang up or don’t respond. Hanging up is your best defense. You can then reach out directly to the company with a phone number from their website or on the back of your card.
If you think you've been scammed, don’t be afraid or embarrassed to talk about it—waiting could only make it worse. Immediately call your bank and/or credit card company.