Upgrading For You

To our members: thank you.
We appreciate your continued patience, kindness, and understanding as we transition to our new core system- especially those of you who waited on hold, sent messages, or visited us in person.

To our staff: you’ve gone above and beyond.
Your dedication to learning, problem-solving, and supporting our members through this transition has been nothing short of incredible. We're so proud of what we’ve accomplished together.

This upgrade was a major project- and while we expected some bumps along the way, the transition has gone smoothly overall. More importantly, it positions us for long-term success.

Why we made the change:
Our previous system was outdated and sunsetting. This new platform gives us modern, efficient, and secure tools that will allow us to serve you better- faster processing, stronger integration, and more flexibility for future improvements.

We’re excited about what’s ahead- and we’re so glad you’re here for it.

 

Quick Update: Known Issues & Status

Here’s what we’re currently aware of and working on. We’ll update this section regularly.

Members will now begin receiving e-receipts via email for certain transactions!

Please note: These e-receipts are still a bit messy in format as we work out the kinks. We’re actively working to clean them up for a better experience. For now, we just wanted to give you a heads-up that these emails are legitimate and being sent automatically after select transactions.

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Tutorials

Check out these video walkthroughs:

• Internet Banking Overview

• Mobile App Overview

• Bill Pay Walkthrough 

 

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How-to: Getting Logged into Our New System

Apple Users:
The new 'Accentra Credit Union Mobile' App is now available!  If you previously had our app, it will automatically be updated. If you've never had our app, you can download it in the App Store to get started.

Android Users:
Our new app is not yet live in the Google Play Store. But don’t worry—you can still log in using your phone’s browser:

• Go to www.accentracu.org
• Tap the Login button in the top-right corner
   

First-Time Login Instructions

Whether you're logging in on desktop or mobile (Apple or Android browser), here’s how to get started:
Please note: You will need access to your email as you will receive 3 separate emails containing codes and a temporary password.

1. Visit www.accentracu.org and tap Login (top right).

2. Username: Use your 6-digit member/account number (found on your statement or laminated card).

3. Click Forgot Password. Enter your 6-digit account number in the username field again. Hit Submit.

4. Check your email for a login code. 

5. Return to the login screen and enter the code.

6. Go back to your email. You’ll receive a new email containing a temporary password. Copy that temporary password or write it down (it is case sensitive).

7. Return to login screen. Log in using your 6-digit account number as the username and enter that temporary password.

8. Set up two-factor authentication (you’ll get a code via text or email).

9. Create your new password. It needs to meet the new requirements. You can change your username later in your profile settings.

Having trouble receiving your codes?
Give us a call or email [email protected] and we’ll verify the email address we have on file.

 

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New System Questions? 

If you have questions, reach out to us at 1-800-533-0448 (may experience a longer wait time), email [email protected] or stop by your local branch—we’re happy to help!

Together, we’re building a better banking experience for you and our community. Thank you for being part of this exciting change!